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On Site & Remote Support Options


 
Today, more than ever before, we understand that company officers, IT managers and staff are being directed to tighten budgets and find new ways to increase the useful life of existing and future technology.

In such an environment of IT department budget cuts, it makes it ever more challenging to improve and sustain your organization's technology. We understand that keeping your network and servers at peak performance levels with minimum downtime is a requirement, and not an option, regardless of budget constraints.

As such, maintenance contracts that protect the health and operation of your infrastructure are requisite within many organizations today. IT managers have been traditionally faced with two options.

The first would be purchasing an assortment of varied OEM support contracts. This option provides the greatest degree of security and not surprisingly comes with the highest price tag. In addition, there is the disadvantage of managing multiple OEM contracts and often dealing with multiple support teams to resolve one issue. As if there were not enough, there is also the frustration that our customers express when learning that a manufacturer has declared a product End of Life and will no longer offer support services at any price. This can be infuriating to a customer, considering the high static price that was paid over the years for such support.

The second option would be to contract with a third party maintenance company that provides support on everything from the office microwave to the Sun Cluster Storage Server. While this option often costs significantly less than the OEM plans, it often is accompanied with a declining sense of security and protection.

So how does an IT manager choose? What if there were a plan that provided the best elements the the OEM and third party providers offered, while at the same time eliminated the negative features of both. That is precisely what we have done!

NewAge Maintenance Plans offer the technical experience, knowledge and peace of mind found with most OEM plans, while being priced at levels competitive with most 3rd party maintenance companies.

Maintenance plans that we offer are only for products that we possess an intimate and extensive product knowledge of. At NewAge we offers a complete array of extended Maintenance and Support Services for your ALL of your IT Equipment, including support for legacy and EOL hardware. Our Maintenance Plan pricing is also relative to the age of your equipment. Last, and by no means least, is the benefit of working with our expert support staff available 365x24x7, and never an off-hours routing agent or voicemail box.

Our Standard Support Plans Guarantee Maximum Uptime

All maintenance plans can be customized to the support requirement of your organization

AD 7x24 Any Day Weekly Coverage M-Sun

24/7 Phone/Text/IM Support with unlimited email support included.

On-Site Spares Kit Option for Mission Critical / Failure Prone Components

Optional Software Support Plans available

SBD 5x24 Same Business Day Coverage M-F

24x7 Phone and Email Support

Next Day AM delivery for all covered components

On-Site Spares Kit Option for Mission Critical / Failure Prone Components

Optional OS Support Plans available

SBD 5x8 Same Business Day Coverage M-F

8x5 Phone and Email Support

Next Day AM delivery for all covered components

On-Site Spares Kit Option for Mission Critical / Failure Prone Components

Optional OS Support Plans available

NBD 5x8 Next Business Day Coverage M-F with Next Day Parts Delivery

8x5 Phone and Email Support

Next Day AM delivery for all covered components

Optional OS Support Plans available

Custom Support Options

We recognize that there is often a vast spectrum of varied technologies requiring different levels of support. In that we specialize in a significant number of manufactures and technologies, we can take the time to assess your current maintenance plan and work with you to develop a customized support plan, unique to your organization. Contact us today for more details.

NewAge Corporate Terms and Conditions & Disclaimer of Warranty

Please click for our Company Terms and Conditions as well as our Warranty Disclaimer.

 

 

Allow us to assist you in saving

30-70% on your next Support Contract

 

   




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